Programs Support Coordinator

Visitor Services · Eugene, Oregon
Department Visitor Services
Employment Type Full-Time
Minimum Experience Mid-level
Compensation DOE

Do you cherish all that Lane County offers for outdoor recreation, arts & culture, culinary and craft beverages? Working for Travel Lane County is about sharing the best of where we live, while working to maximize the positive impact of tourism on the local economy by matching visitors with authentic, high quality Eugene, Cascades & Coast vacation experiences.


To apply: Click on the green "Apply for this Job" bar and provide a cover letter and resume


Position Title: Programs Support Coordinator 


Purpose of Position:

The Programs Support Coordinator inspires travelers to extend their stay in the Eugene, Cascades & Coast region and visit more than one part of our region through exceptional customer service, accurate information, and passion for the diverse recreational, cultural, and culinary activities throughout the Eugene, Cascades & Coast region. This position also provides office support and is the primary receptionist for Travel Lane County’s administrative office.

 


Responsibilities:


Visitor and Front Office Operations

  • Assists Visitor Center Manager to oversee front desk reception and retail services:
    • Maintain brochure inventory and manage fulfillment process for visitor guide requests.
    • Assist visitors with trip planning.
    • Payment processing and retail sales.
    • Data entry for visitors/outreach.
    • Maintain safety & health protocols cleaning & sanitizing.
  • Assist with special events.



Stakeholder Relations & Partnership

  • Assists with partner deals and offers.
    • Approve, edit, and add new deal and packages (style guide and SEO)
    • Research and add deals to augment niche offerings (always obtaining partner approval)
    • Renew, update, clone as deals expire in our system.
  • Communicate partner mentions from blogs, social media and earned media mentions (CRM template)
  • Make referrals to partner organizations.
  • Prepare, print, and mail monthly billing for partners, including dues, sponsorships, advertising, events, etc.
    • Post payments in database daily.
    • Work with VP of Finance and Administration to resolve discrepancies.





General Department Support

  • Assists department staff with projects.
    • Add new destination listings and edit (style guide and SEO).
  • Manage Events calendar
    • Approve, edit (style guide and SEO), and manage submitted events.
    • Monitor calendar email and help train partners on event guidelines.
    • Research and add events to update communities and niche calendar pages.
  • Input listings and events into Travel Oregon’s OTIS system and other high value locations, such as Google My Business.

 

Other Duties as Assigned

 


Qualifications:

  • Values mission of Travel Lane County by possessing a passion for and knowledge of Lane County’s adventure, culinary, and cultural offerings.
  • Experience and ability to work easily and professionally in a fast-paced customer service oriented and retail environment with a variety of visitors and coworkers.
  • Exceptional customer service, promptness, reliability, and attention to detail.
  • Aptitude of basic computer, office systems, data management, proofreading and editing skills (Microsoft Suite, Internet) with an emphasis on clear written and oral communication.
  • Use of a multi-line phone system.
  • Loyalty to and positive representation of Travel Lane County.


Requirements:

  • Valid Driver’s License and clean driving record.
  • Willing to work with limited privacy in a public workstation shared with other team members.
  • Available to work regularly scheduled weekend shifts and after hour events when necessary.
  • Able to lift 35 lbs. from the floor and carry short distances.
  • Able to stand for duration of an 8-hour shift.
  • Able and willing to use standard cleaning supplies.

 


Compensation/Hours:

  • This is a full-time hourly, non-exempt position of 40 hours per week.
  • Benefits include medical and dental insurance as well as paid holidays, vacation, and sick leave.  Employee eligible for employer contribution into SEP/IRA after 2 years of employment.
  • This position reports to the Director of Partner and Community Engagement.  

Travel Lane County’s Mission, Vision and “Why


Travel Lane County is Lane County's destination marketing organization. We promote our region as "Eugene, Cascades & Coast" to visitors, meeting planners, sports planners, and the media. At all levels of our organization, it is our job to introduce the area to visitors and make sure they have a great time when they are here. 

 

Our team is enthusiastic, dedicated, professional and lots of fun! We are looking for friendly, skilled job applicants who have a passion for our community. Please join us in generating local business for the Eugene, Cascades & Coast region.

 

Travel Lane County strives to create a workplace that reflects the communities we serve and believes that diversity drives innovation. Candidates from all backgrounds are encouraged to apply.



Our Mission

Travel Lane County’s mission is to increase the number of overnight visitors.

Visitors staying in hotels, motels, and B&B accommodations spend the most, generating the strongest economic return on a per person basis. And they pay TRT to re-invest in marketing and other programs.


Our Vision

Our organizational vision is to be a recognized leader in achieving year-round economic growth throughout the Eugene, Cascades & Coast region through innovative destination marketing, product development and exceptional visitor experiences.  We work to ensure Eugene, Cascades & Coast is one of the most preferred travel destinations in the Pacific Northwest.


Our Why

We believe our work inspires people to experience and appreciate Lane County, creating opportunities, a sense of place and stronger communities.

 

Thank You

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  • Location
    Eugene, Oregon
  • Department
    Visitor Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    DOE